Phone orders
If you don't like on-line order you can buy the products by phone order by telephoning us at the number +39.11-9472707 or +39.11-9411114 from Tuesday to Saturday from 9.00 to 12.30 and form 15.30 to 19.30.
The phone comunication channel is not secure so the credit card payment is not allowed.
The Credit Card payment in secure way is only allowed on-line from the Bank Secure Server.
Condition of the watches
All the watches are serviced and completly polished, so when you see that the condition are "like new" means that the watch doesn't have any scratches and seams new (click here to see the page of our laboratory).
Prices
All the price in our site include Vat.
The price doesn't include the shipping, that must be payed from the customer.
Warranty
We offer a large choice of classic and contemporary new watches or watches in perfect state of use, completely serviced and polished, with written warranty that guarantee the authenticity and the right operation.
For the new products the guarantee is directly released by the manufacturer for the used ones the guarantee is released by Watch Shop Stroppiana and have the same condition of the guarantee of a new watch.
The warranty is for 1 year for the used watches and 2 years for the new products.
Warranty Extension
For some used watches it's possible to extend the warranty to 2 years with the same coverage of the warranty offered for one year.
Acceptance orders
The order you make on our site has the below status:
- Payment waiting: the order is ready, it is necessary to supply the payment in order to start the shipment.
- Delivered: the order has been delivered to the carrier, than will deliver the goods to your address.
- Rejected: the order has been cancelled. You should contact info@eora.it for having information about the Reject.
We remember that after the forward, the orders cannot be modified or deleted from the customer. In case of error, please notify the problem to info@eora.it within 24 hours in order to ask the modification or the deletion of your order.
Straight of recess (Rif. Art.15 D.Lgs n.185 of the 22/05/99).
The purchases made on eOra.it are regulated by the Decree Legislative 185 of 22 May 1999.
The buyer can recede from the contract through written communication letter that should send to Stroppiana - via Marconi 17, 10023 Chieri (TO) within 10 work days from the reception of the goods.
The communication can happen also through telegram or fax to number (+39 11-9415894) on condition that is confirmed by registered letter with warning of reception within 48 hours.
The return of the products must happen to the jewelry Stroppiana - via Marconi 17, 10023 Chieri (TO) within 10 working days beginning from the reception of the products.
We recommend the customer to contact the address info@eora.it in order to facilitate the reimbursement procedure.
The reimbursement will happen through bank transfer, in the shortest time and however not over the 30 days from reception of the registered letter that communicates to recede from the purchase, but not before the restitution of the purchased product that it will have to be in the same conditions in which it has been sent.
The customer has the right of recess without any penalty, the only expenses in his name are those related to the restitution of the product and not already those of first delivery sustained by the supplier.
Times for delivery
The products purchased will be delivered to the customer when there will be a reliable payment confirmation.
Below you can see the time necessary to have a reliable payment confirmation:
- Credit card payment on the secure server of the Bank: time necessary for the verification from the backoffice of Bank is from 8 to 10 days.
- Bank transfer: 24/48 hours
To the times above it's necessary to add those for the delivery that are detailed in the shipping detail page below: Shipping detail.
Claim
Every claim must be send to Gioielleria Stroppiana via Marconi, 17 Chieri (TO) Italy Tel. +39.11-9472707 +39.11-9411114 or by email info@eora.it.
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